Refund Policy

At DhanMint, we strive to ensure your complete satisfaction with our products. This Refund Policy outlines our procedures for returns, exchanges, and refunds to help you make informed decisions about your purchases.

1. Returns & Exchanges

1.1 Eligibility Criteria

You may return or exchange products purchased from DhanMint under the following conditions:

• The return request is made within 15 days of delivery
• The product is unworn, unwashed, and in its original condition
• All original tags, packaging, and accessories are included
• You have proof of purchase (order confirmation email or receipt)

1.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items marked as "final sale"
• Undergarments and lingerie for hygiene reasons
• Customized or personalized products
• Items that have been worn, washed, altered, or damaged
• Gift cards

2. Return Process

2.1 Initiating a Return

To initiate a return or exchange:

1. Log in to your DhanMint account and visit the "Order History" section
2. Find the order containing the item(s) you wish to return
3. Click on "Return Item(s)" and follow the instructions
4. Alternatively, contact our customer service at support@dhanmint.com with your order number and return request

2.2 Return Shipping

For returning your items, you have the following options:

• Free Returns: For orders over ₹1,500, we provide a prepaid return label. Simply print it and attach it to your package.
• Self-Ship Returns: For orders under ₹1,500, you are responsible for the return shipping costs. Ship your items to our return address using a carrier of your choice with tracking.

Our return address:

DhanMint Returns Department
67, Devendra Heights, Jatin Nagar
Rajkot - 301800
India

2.3 Return Inspection

All returned items undergo inspection to ensure they meet our return criteria. We reserve the right to refuse a return if the items do not meet our eligibility requirements.

3. Refunds

3.1 Refund Processing

Once your return is received and inspected, we will process your refund as follows:

• For approved returns, refunds are typically processed within 5-7 business days after receiving the returned items
• Refunds will be issued to the original payment method used for the purchase
• You will receive a confirmation email when your refund has been processed

3.2 Refund Amounts

3.3 Credit/Debit Card Refunds

For credit or debit card payments, refunds will be credited back to the original card used for purchase. Please note that it may take an additional 5-10 business days for the refund to appear on your card statement, depending on your financial institution's policies.

3.4 Other Payment Methods

• UPI/Digital Wallets: Refunds to digital wallets are typically processed within 3-5 business days
• Net Banking: Refunds to bank accounts usually take 5-7 business days
• Cash on Delivery: Refunds for COD orders will be processed through bank transfer to your provided account details

4. Exchanges

If you wish to exchange an item for a different size, color, or style:

1. Follow the same procedure as for returns, but select "Exchange" instead of "Return"
2. Specify the desired replacement item in the exchange form
3. If the replacement item has a different price:
   • If higher, you will need to pay the price difference
   • If lower, we will refund the difference to your original payment method

Exchanges are subject to product availability. If your desired exchange item is out of stock, we will issue a full refund instead.

5. Defective or Incorrect Items

5.1 Defective Items

If you receive a defective item, please contact us within 48 hours of delivery with photos of the defects. We will arrange for a return shipping label and provide a replacement or full refund, including original shipping costs.

5.2 Incorrect Items

If we have sent you an incorrect item (wrong size, color, or product), please contact us within 48 hours of delivery. We will arrange for a return shipping label and send you the correct item as soon as possible or provide a full refund if preferred.

6. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. First, check your bank account or credit card statement again
2. Contact your bank or credit card company, as there is sometimes a processing delay
3. If you've done both and still haven't received your refund, please contact our customer service at support@dhanmint.com with your order number and refund details

7. Canceled Orders

If you cancel an order before it has been shipped, you will receive a full refund. If the order has already been shipped, you will need to follow our standard return procedure upon receiving the items.

8. Promotional Items & Gifts

If you return an item that was part of a promotion (e.g., "buy one, get one free" or came with a free gift), the promotional item or gift must also be returned, or its value will be deducted from your refund.

9. International Returns

For international customers:

• The return period is extended to 30 days from delivery to accommodate longer shipping times
• You are responsible for return shipping costs and any customs duties or taxes
• We recommend using a trackable shipping service with delivery confirmation
• Please mark the package as "Returned Merchandise" to avoid additional customs charges

Last Updated: May 15, 2024