Privacy Policy

At DhanMint, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Contact information (name, email address, phone number, shipping and billing address)
• Account information (username, password)
• Payment information (credit card details, payment history)
• Purchase history and preferences
• Communications with us including customer service inquiries

1.2 Non-Personal Information

• Browser type and version
• Operating system
• IP address
• Device information
• Pages visited and navigation patterns
• Time spent on pages
• Referral sources

2. How We Collect Information

We collect information through various methods:

2.1 Direct Interactions

Information you provide when you:

• Create an account
• Make a purchase
• Sign up for our newsletter
• Contact our customer service
• Complete surveys or provide feedback
• Participate in promotions or contests

2.2 Automated Technologies

We automatically collect certain information through:

• Cookies and similar tracking technologies
• Server logs
• Web beacons
• Analytics tools

3. How We Use Your Information

We may use your information for the following purposes:

• Process and fulfill your orders
• Create and manage your account
• Provide customer service
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (if you've opted in)
• Improve our website, products, and services
• Analyze usage patterns and trends
• Prevent fraudulent transactions
• Comply with legal obligations
• Personalize your shopping experience

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience on our website.

4.1 Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly
• Functional cookies: Remember your preferences and settings
• Analytical/performance cookies: Collect information about how you use our website
• Marketing cookies: Track your online activities to help advertisers deliver more relevant advertising

4.2 Managing Cookies

You can manage cookie preferences through our cookie banner or your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Third-Party Disclosure

We may share your information with the following third parties:

• Service providers: Payment processors, shipping companies, email service providers, and other vendors who help us operate our business
• Analytics and advertising partners: To help us understand website traffic and optimize our marketing efforts
• Legal entities: When required by law, court order, or governmental authority
• Business partners: In case of a merger, acquisition, or sale of all or part of our assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We limit access to your personal data to employees, agents, contractors, and third parties who have a business need to know.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including satisfying legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Erasure of your personal information
• Restriction of processing of your data
• Data portability
• Objection to processing
• Withdrawal of consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information in the "Contact Us" section.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the one in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure that your personal information remains protected according to this Privacy Policy when transferred internationally.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Last Updated: May 15, 2024